Frequently Asked Questions
Valuation Tools
- What's a Zestimate® value?
- Why do you call the Zestimate "a starting point?"
- Does every home in the U.S. have a Zestimate?
- How do you know the Zestimate is accurate? How accurate is it?
- What's the Zillow® Home Value Index?
- What's the Value Range?
Home Facts & Information
- Your site shows that I have 2 bedrooms, but I have 3. How can I update this information?
- Can I remove my home information from the site?
- Where do recent neighborhood transactions come from?
- I see some land parcels outlined on the map — where does Zillow get this information? Can I correct an incorrect parcel drawing?
- How are comps for my house selected/calculated?
- Can I choose houses that are comparable to mine or to a house I'm considering?
- How can I save the work I did with My Estimator™? Why doesn't it change my Zestimate?
- My house doesn't have a Zestimate. What's up?
- What's a tax assessor's value?
- How is neighborhood appreciation calculated?
- How do natural disasters — earthquakes, hurricanes, and floods, for example — affect home values?
Claiming Your Home
- What does "claiming your home" mean?
- Why would I want to claim my home?
- How do I claim it?
- What does "claiming by name verification" mean?
- What are these names in the dropdown list? Are they previous owners?
- I don't see my name on the name verification page. What's up?
- What if someone has already claimed ownership of my home?
- What's the $1 "hold" on my credit card?
- How do I "unclaim" a home?
Posting & Make Me Move
- What does it mean to "post a home for sale"?
- Who can post homes for sale on Zillow?
- Why do you allow anyone to tell you a home is for sale?
- OK, how do I tell you a home is for sale?
- Why would I tell you a home is for sale?
- Do you allow commercial properties or businesses to be posted for sale?
- How can I post my home for sale on Zillow?
- What is the cost?
- How can I post my home on Zillow if I can't even find it on your site?
- What is the difference between "posting a home for sale" and "telling us it's for sale"?
- What is Make Me Move®?
- How does Make Me Move work?
- How do I set a Make Me Move price?
- How can I find homes for sale on Zillow?
- How does Zillow get these postings?
- A home in my neighborhood is for sale, but I don't see it on your site. Why?
- How do I update information or add photos to my posting?
- My home has an offer! How do I show this on Zillow?
- My home just sold! How do I remove the posting?
- I want to take my house off the market — how do I remove the posting?
Maps & Search
- I'm looking for one particular house. I can't find it — why not?
- My neighborhood doesn't seem to be included in the search; why not?
Zillow® Home Q&A
- What is Home Q&A?
- Can anyone write questions and answers?
- Can I write questions or answers anonymously?
- Where do I leave a question?
- What sort of questions can I ask?
- Can I answer a question?
- If I post a question, will I be identified?
- Can I contact someone who posted a question or answer?
- Is there a way for me to be notified if someone posts a question on my home?
- What if I'm the listing agent? Will I also be notified?
- Someone posted a negative remark on my house. What can I do?
- Can I prevent someone from asking questions about my home?
- How long will a question live on the page? Do they expire?
- I asked a question about someone's home, but now I want to remove it. Can I?
- What if I see a question or answer that has objectionable content, or advertising content? What do I do?
Discussions
- What is considered SPAM in Discussions?
- What is considered off-topic?
- Can I edit my post?
- Can I delete the thread or response that I created?
- Will I be notified if someone posts a response to the thread that I created?
Profiles
- What are profiles?
- How can I update my profile?
- Can I delete my profile?
- I see a profile that contains objectionable content. What do I do?
- Who can create a profile on Zillow?
- Who can see my profile?
- Where will my profile appear?
Broker Feeds
- What are broker feeds?
- Why should a broker do that?
- What does it cost?
- I'm an agent. How do I access my listings?
- How quickly do the listings appear on the site?
Contact Information
Privacy & Terms of Use
- How does Zillow.com protect my personal information?
- How can I use Zillow.com data on my own site?
- Can others "scrape" Zillow.com data for use on their own sites?
System Issues
- Can I print my house information?
- Why am I receiving e-mails from Zillow.com? How can I stop getting them?
- The home search doesn't work on my computer. What's wrong?
- Hey, I still can't get any search results. What else can I do?
- I'm having problems accessing your site. Is there something I need to install?
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